At Emergency Plumbing, LLC the customer is at the heart of everything we do, from our front-line employees to the Owner, customer satisfaction is our number one concern. We have a weekly Team meeting to review all customer concerns and discuss ways to make improvements in various areas. We examine the data, review customer touch points and the subsequent resolution. This allows us to quickly adjust training, policy and/or procedures, as needed. We also have a dedicated Manager that helps review concerns that have not been handled to the customer’s satisfaction. In addition, Emergency Plumbing has a third party review company “Customer Lobby” that allows customers to place a review with us and reinforces our commitment to customer satisfaction.
We specialize in the installation, maintenance and repair of all plumbing systems. Whether you have a water leak, clogged toilet, or a water heater problem, we will evaluate the issue and provide you an upfront, firm price before we start. We make intelligent decisions and determine a solution for your problem quickly.
When you call Emergency Plumbing, LLC you will always speak to a live person from our company. You will never get an answering service or have to leave a message. We guarantee our work and provide a warranty on every job. Working with a licensed, bonded, and insured company provides protection for you knowing your plumbing service provider is a company you can trust and rely on.
We provide free, no obligation quotes and plumbing services at prices you can afford. Unlike other companies, we don’t charge extra on weekends, holidays or evenings. Call today to schedule an appointment 602-426-9199.
Keith is a Field Supervisor with Emergency Plumbing. He has over 30 years of experience in the field beginning in 1980 learning the trade from his uncle in New York. In 1984, Keith attended a plumbing trade school for several years before moving to Arizona.
Once in Arizona he worked for Southwest Sewer and Drain and became their lead tech within a year. Since 2001 he has been building a business with a loyal customer base providing plumbing services to homeowners and businesses throughout the state of Arizona.
Keith has 2 teenage boys and enjoys traveling in his RV, fishing and woodworking. He loves his job and prides himself on being honest and providing the best customer service possible. Rest assured you are in the best of hands with Keith as your technician. He is thorough and very knowledgeable in all areas of plumbing. Customers continue to use Emergency Plumbing because of Keith’s sincerity, desire for helping people, problem solving skills, and quality of workmanship. Being an expert in excavation, his specialty is in sewer line repairs and replacements but there is no plumbing job he can’t handle. Call today to schedule a free, no obligation estimate 480-425-8262.
Lisa is the newest addition to our office team. She was born in Virginia and raised in Prescott, AZ. Growing up she enjoyed the performing arts including playing the clarinet, bassoon, handbells and dance, particularly ballet. After high school she went on to attend the University of Arizona in Tucson where she studied Special Education and Rehabilitation with an emphasis in Deaf Studies. She was an active member of the Alpha Delta Pi sorority where she served in many leadership positions. After college she worked as a Sign Language interpreter for the deaf throughout the Tucson Unified School District and for Central Arizona College.
Lisa returned to Prescott to manage her family’s hardware store. During that time she honed her management and customer service skills.
Lisa has a beautiful and talented daughter with whom she loves sharing her passion of dance and music. In her spare time Lisa enjoys spending time with family, traveling, shopping, working on various craft projects, and of course watching her daughter perform on stage. She has a 2 1/2 pound chorkie named Lola who is a certified therapy dog. Together they enjoy making visits to hospitals and nursing homes.
Our Other Technicians